Frequently Asked Questions


Here you will find answers to some of the most asked questions by students, staff, and parents.

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H

Question:

How do I connect to the wireless network?

(Last edited: Thursday, 19 March 2015, 3:17 PM)
Answer:

Marcellin's wireless network is called Marcellin-WLAN.

The wireless LAN is available to Marcellin staff, students and guests upon request. You will need to have your user ID and password to connect.

Staff and students:

  • Select Marcellin-WLAN from your list of available wireless networks on your device
  • Enter your username and password when/if prompted

Guest access:

Marcellin staff who are hosting the guest can request temporary guest wi-fi access.

Guest access is available via the Marcellin-Guests wireless network.

Make sure the staff member contacts itsupport@marcellin.vic.edu.au at least 2 days prior to the guest arrival for timely account creation. The guest account can be active for up to 30 days.

Question:

How do I pay for a repair?

(Last edited: Tuesday, 1 March 2016, 9:01 AM)
Answer:

You can pay for a repair via our Finance Department. You can do this either in person or over the phone - 9851-1587.

Please quote the IT support job number when you pay for the repair.

Question:

How do I reset or change my password?

(Last edited: Friday, 20 March 2015, 3:27 PM)
Answer:

I

Question:

I can't connect to the Internet at school

(Last edited: Friday, 3 March 2017, 8:36 PM)
Answer:

As of January 2017, no proxy setting is required to access the Internet via the Marcellin WiFi network. If you are having trouble accessing the Internet while at school, make sure the proxy settings for all of your devices are set to off.

Information on how to change proxy settings in various browsers are below:

Google Chrome

Firefox

Internet Explorer

Safari

Question:

I have lost my charger (power supply), can I get a new one?

(Last edited: Wednesday, 24 February 2021, 8:32 AM)
Answer:

Lost, stolen, and physically damaged chargers are not covered under warranty and it is the laptop user's responsibility to purchase a new one. 

If your charger stops working, bring it to IT services and we will assess it. If it's not damaged we will arrange to have it replaced for you under warranty.

If the charger is too damaged or you have lost your charger, we have genuine Acer replacement chargers for sale for $60.

You can order them via the Canteen website/OnlineShop here. 

 

Question:

I've forgotten my password

(Last edited: Friday, 20 March 2015, 3:29 PM)
Answer:

W

Question:

What happens if my laptop is not working or damaged?

(Last edited: Wednesday, 24 February 2021, 8:35 AM)
Answer:

In Marist House you will find the IT helpdesk. Take your laptop and tell the computer staff about the problem or damage and they will fix your computer.

All items that are not physical damage to the computer are repaired free of charge so if you take care of the computer you will have very few problems.

If there is physical damage to the laptop you need to pay to get it repaired.

  • All insurance repairs cost $100

You need to pay for the repair and complete the online form via the Canteen website/online shop here.

Question:

When is the IT help desk open?

(Last edited: Wednesday, 15 April 2020, 12:27 PM)
Answer:

The IT help desk is open for students at the following times:

  • 8.00am - 8.40am (Before school)
  • 11.00am - 11.40am (Lunch)
  • (Thursday Lunch 11.30-12.05)
  • 1.50pm - 2.15pm (Recess)
  • 3.20pm - 4pm (After school)

DO NOT bring your laptop to us during class time!

IT help is also available during the school holidays when the school is open for business.

Due to COVID-19 restrictions, services at our onsite helpdesk will be limited. Staff and student are advised to make a Helpdesk request via our portal  https://spiceworks.marcellin.vic.edu.au/portal . If required, times can be arranged to drop off and return items.